Frequently Asked Questions
General
What is Fade Supply Co.?
Fade Supply Co. is a premium online barber supply store offering professional barber tools, shop essentials, workstation organization products, and accessories for barbers, barber students, shop owners, and mobile professionals.
Where are you located?
Fade Supply Co. is based in Texas and proudly serves customers throughout the United States.
Do you have a physical store?
At this time, we operate exclusively online, allowing us to offer a wider selection of products and competitive pricing.
Orders
How long does order processing take?
Most orders are processed within 1–3 business days before shipping.
Can I cancel my order?
If your order has not entered the fulfillment process, we'll do our best to cancel it. Once an order has been processed or shipped, it cannot be canceled.
Please contact us as soon as possible if you need assistance.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping address.
Contact us immediately after placing your order.
Shipping
How long does shipping take?
Estimated delivery times:
- United States: 3–10 business days
- International: 10–20 business days (where available)
Delivery times may vary depending on product availability, shipping destination, and carrier delays.
How do I track my order?
Once your order ships, you'll receive an email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
Why did my order arrive in multiple packages?
Some products ship from different fulfillment partners. If your order contains multiple items, they may arrive separately.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery.
Items must be unused and returned in their original packaging.
Please review our Return & Refund Policy for complete details.
What if my order arrives damaged?
If your order arrives damaged or defective, contact us within 7 days of delivery and include:
- Your order number
- Photos of the item
- Photos of the packaging
We'll work to resolve the issue promptly.
When will I receive my refund?
Approved refunds are issued to your original payment method.
Most financial institutions process refunds within 5–10 business days.
Products
Are your products suitable for professional barbers?
Yes. Our catalog is curated with professional barbers, barber students, shop owners, and mobile barbers in mind.
Do product colors match the photos exactly?
We do our best to display products accurately, but colors may vary slightly depending on your screen or device settings.
Do your products include warranties?
Warranty coverage varies by manufacturer and product. If a product includes a manufacturer's warranty, it will be noted on the product page.
Payments
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, PayPal, and other payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment providers. Fade Supply Co. does not store your full payment information.
Contact
How can I contact customer support?
Email us anytime at:
support@fadesupplyco.com (Replace with your actual support email.)
We aim to respond within 1–2 business days.
I can't find the answer to my question.
We're happy to help. Contact our support team, and we'll get back to you as quickly as possible.
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Still Need Help?
Our team is here to help with questions about products, orders, shipping, or returns.
We typically respond within 1–2 business days.