Refund policy

Return & Refund Policy

Last Updated: August 2026

At Fade Supply Co., customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase is required.

Certain items may not be eligible for return for hygiene and safety reasons.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on the following items if they have been opened or used:

  • Disposable gloves
  • Neck strips
  • Towels
  • Personal grooming items
  • Any item marked as non-returnable on the product page

Clearance or final sale items are also non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We'll review the issue and work to provide a replacement, exchange, or refund when appropriate.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was received
  • The item arrived damaged
  • The product is defective

We recommend using a trackable shipping service for all returns.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has entered the fulfillment process or has shipped, it can no longer be canceled.

If you need assistance, please contact us as soon as possible.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, please return the eligible product (if applicable) and place a new order.

Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider.

Our customer support team is committed to resolving concerns quickly and fairly.

Contact Us

If you have questions about returns or refunds, please contact us.

Email: support@fadesupplyco.com (Replace with your actual support email.)

We aim to respond to all customer inquiries within 1–2 business days.